I am absolutely frustrated with the lack of support. While the consumables may be delivered quickly, when it comes to anything beyond that, your customer service is non-existent. I’ve been trying to get in touch regarding a faulty Dermapen 4 device that isn’t working since June, and despite numerous attempts, I have received ZERO assistance. This is completely unacceptable. I’ve invested in your products expecting reliable support, but all I’ve received is utter disregard for my concerns.
Because of this shocking lack of customer care, I will never be purchasing any devices from you again and strongly advise anyone considering your devices to look elsewhere. One star is too generous.